Account Management
Personal service, tailored to your business need.
Designing and implementing an integrated business platform for your business is a highly complex process touching operations, technical infrastructure, brand and sales and marketing disciplines. Navigating the development process is an art form requiring a unique set of cross-disciplinary skills. Our Professional Services are a hallmark of our company, with an accomplished team that helps you navigate the process smoothly for optimal results.
No combination of features and functionality is right for every business, yours included. That’s why our engagements begin with a thorough Needs Assessment and Analysis. Your Account Manager will work with you to identify your current operational workflow, your current business support needs, and your growth objectives. We’ll identify those areas where specific features and functionality support is applicable and appropriate. Beginning with your needs first, ensures the solution you purchase is tuned to your business needs so you can reach your consumer direct business goals efficiently.
A Custom Fit for Your Unique Business Needs
Unlike many solutions providers, we don’t take a one size fits all approach. Understanding business, inside and outside of the wine industry, enables our Account Management team to provide an objective business perspective which is sensitive to your unique requirements. We’ll analyze the information identified in your Needs Assessment and Analysis in the context of the specific features and functionality needed to support them. Our Solution Engineers will architect a solution expressly designed to your needs.
We’ll also identify a growth path from a features and functionality perspective so as your needs evolve, our solution is poised to grow with you. This flexible approach enables us to support boutique to multi-brand wineries efficiently and effectively.
Streamlining the Migration and Implementation Phases
Your Professional Services team has extensive experience managing the delicate intensive process of migrating your data and implementing your site features. Your Account Manager will guide you through the data preparation phase to ensure you’ve organized the information you need in the formats needed to make the migration process as streamlined as possible. As features and functionality are implemented, your Account Manager will work closely with you to walk-through completed sections of your solution, gaining your input and approval, then working with the Implementation team to adjust and complete. The level of solution development expertise as well as detail management prowess that our team possesses is unmatched in the industry. The result is a Professional Services team you can trust, who is with you through every step ensuring your solution is developed to specification and satisfaction.
Achieving a Successful Launch Requires Aptitude and Diligence
The ability to manage multiple streams of workflow, content migrations, reviews, design development, feature implementations and testing and debugging requires a multi-tasker with cross-disciplinary expertise and exceptional patience. At eWinery Solutions, that’s just the starting requirements to join our Professional Services team. Managing the process to bring all of the disciplines together for a successful launch is a craft at which our Professional Services team excels. You can be confident when your Account Manager gives your final approval to Launch that your solution is indeed ready for prime time.
Your Solution’s Life Begins at Launch, Our Support Is There to Sustain It
Launch is not the end, it’s the beginning. Staff training and ongoing support, functionality adjustments, planned enhancements- these are just a few of the areas where we assist once your solution goes live. Your Account Manager will work with you providing the appropriate support and continues to be available to you as support needs arise. Your solution is a living entity that requires attention. Our Professional Services team stays with you making sure you get the personalized attention you need.
Solution Maintenance to Keep your Solution Fine-Tuned
Our Professional Services team will be providing regularly scheduled maintenance of your solution as feature and functionality upgrades occur, browser upgrades occur that require solution adjustments, server software upgrades occur or third party integrated solutions are upgraded. Your Account Manager will advise you of regularly scheduled maintenance activities so your staff is informed and advised of solution accessibility and if impacted, feature or functionality enhancements. Our Professional Services team ensures that your solution maintains optimal performance with appropriate and timely maintenance.
